Privacy Policy  - viorabuild.com

Privacy Policy 

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1. General Provisions

This Privacy Policy (“Policy”) explains how Viora Build (hereinafter referred to as the “Company”, “we”, “our”) collects, uses, stores, and protects the personal data of users (“you”, “User”, “Data Subject”) of the website viorabuild.com. We are committed to complying with Regulation (EU) 2016/679 (GDPR) as well as Portuguese data protection laws.

2. Definitions

  • Personal Data – any information relating to an identified or identifiable natural person.

  • Processing – any operation performed on personal data: collection, storage, use, transfer, deletion, etc.

  • Controller – the Company, which determines the purposes and means of processing.

  • Processor – a party that processes data on behalf of the Controller.

3. Data We Collect

We may collect the following categories of personal data:

  • Contact details: name, surname, email, phone.

  • Data related to inquiries, service requests, or projects you submit.

  • Technical / navigation data: IP address, URL requests, browser version, operating system, access time, log files.

  • Communication data: emails, contact form submissions, chat requests.

  • Data obtained through social logins (e.g., Google, Facebook, LinkedIn).

  • Anonymous or pseudonymized analytics data.

If special categories of personal data (such as health data, religious beliefs, etc.) are provided, they will only be processed with your explicit consent and within the limits of the law.

4. Purposes of Processing

We process personal data for the following purposes:

  • Responding to inquiries, customer support, and communication.

  • Fulfilling contracts or providing requested services.

  • Improving our website, analytics, and marketing – with your consent where required.

  • Meeting legal or regulatory obligations.

  • Preventing fraud, misuse, and ensuring security.

5. Legal Basis for Processing

Processing is carried out on the following bases:

  • Your consent (Article 6(1)(a) GDPR).

  • Performance of a contract or pre-contractual measures (Article 6(1)(b)).

  • Compliance with legal obligations (Article 6(1)(c)).

  • Legitimate interests of the Company (Article 6(1)(f)), provided they are not overridden by your rights.

6. Data Retention

  • Personal data will be kept for as long as necessary for the purposes they were collected.

  • Contract-related data will be stored until completion and for an additional period if needed for guarantees, claims, or legal obligations.

  • Data processed based on consent will be kept until such consent is withdrawn.

  • Legal retention periods will always be observed (e.g., tax, accounting).

  • After expiry, data will be securely deleted or anonymized.

7. Data Sharing and Subcontractors

  • We may share data with third-party service providers (hosting, analytics, support, etc.).

  • Data may be disclosed to authorities if required by law.

  • Transfers outside the EU will only occur to countries with adequate protection or under appropriate safeguards such as Standard Contractual Clauses.

8. Cookies and Similar Technologies

  • Our website uses cookies and similar technologies for functionality, analytics, and marketing.

  • Cookies may be categorized as strictly necessary, analytical, functional, and marketing.

  • You can accept, refuse, or manage cookies via your browser settings or on-site cookie tools.

  • Please note that disabling certain cookies may limit website functionality.

9. User Rights

You have the following rights:

  • Access your personal data and obtain a copy.

  • Rectify inaccuracies.

  • Request deletion (“right to be forgotten”) if no legal basis requires retention.

  • Restrict processing.

  • Object to processing, particularly when based on legitimate interest or for marketing purposes.

  • Data portability, when applicable.

  • Withdraw consent at any time when processing is based on it.

  • File a complaint with the national supervisory authority — in Portugal, Comissão Nacional de Proteção de Dados (CNPD).

10. Data Security

  • We implement technical and organizational measures to safeguard data: encryption where necessary, restricted access, logging, security policies, and secure servers with backups.

  • Data is stored on secure systems with both physical and digital protection.

11. Changes to the Policy

  • We may update this Policy from time to time.

  • Updates will be published on the website, including the date of the last revision.

  • If changes are significant (e.g., new processing purposes), we will provide special notice and, where required, seek renewed consent.

12. Contact

For any questions or to exercise your rights regarding personal data, please contact us at:

Email: info@viorabuild.com